RETURNS
Returns/Damages
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Our policy for Royal Teak Products is that we do not take returns. If an item has been damaged or has a manufacturing defect, we will need a picture to determine the outcome.
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All visual defects/damages MUST be REFUSED when accepting the furniture. If a package is damaged, it must be opened and inspected to see if there is internal damage as well. If so, the piece must be refused. If a shipment with multiple packages is received, ONLY the damaged package must be refused.
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If a concealed damage is discovered after delivery, we need picture of the box and the damaged part. A replacement part or a full replacement will be shipped at our expense. It is up to Royal Teak Collection to determine whether a new item will be shipped or just a replacement for the damaged part.
WARRANTY
Royal Teak Collection Limited Warranty
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Royal Teak Collection warrants the original consumer purchaser that its products shall be free from defects in material and workmanship for a period of (3) year from date of original consumer customer purchase, on all orders used for normal use. (not including Contract/ Commercial use, please inquire)
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The warranty is expressly limited to the replacement of furniture and/or furniture components, on the furniture that is defective. Royal Teak will either provide replacement furniture/parts or otherwise repair the furniture at no cost to the customer. In the event of piece replacement, no assembly labor is included. Should an item not be repaired to the customer’s satisfaction, a replacement part or piece will be furnished at Royal Teaks Collection’s expense. In the event a customer alleges a defect, Royal Teak Collection requires a photo of the defect be sent to determine the nature and extent of the defect. All photos shall be sent at the customer’s expense.
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The limited warranty, as set forth above constitutes the sole and exclusive remedy of the original consumer purchaser with respect to any defective Royal Teak product and is in lieu of all other obligations and liabilities of Royal Teak Collection. In no event shall Royal Teak Collection be responsible for any cost of procurement of substitute goods, lost profits, or any incidental, consequential, and/or special damages of any kind resulting from breach of any applicable express of implied warranty, breach of obligation arising from a breach of warranty, or otherwise with respect to the manufacture and sale of any Royal Teak Collection, whether or not Royal Teak Collection has been advised of the possibility of such loss or damage.
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This warranty applies under the conditions of normal use, but does not apply to defects that result from intentional damage, negligent, misuse, abuse, acts of nature, including but not limited to, wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, or any other event that is based on natural causes, service or modification, or by any other cause unrelated to defective material or workmanship, or other conditions beyond Royal Teak Collections’ control.
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Umbrella’s and cushions are not covered under any warranty.
ABOUT THE MANUFACTURER
Royal Teak Collection is one of the largest manufacturers of Solid Teak and All-Weather Wicker in the world. Please contact your local dealer to purchase our products
The Beauty of Teak Patio Furniture
No other wood compares to Teak when it comes to elegance, durability and low maintenance.
The Royal Teak Collection™ is made from Teak harvested in plantations. This ensures you the best available Teak on the market. Our Teak is kiln dried and fully machine made with mortise and tenon joints for a tight fit. Only stainless-steel hardware is used, and the high content of oil in our Teak, protects the furniture from the outdoor elements, no matter what climate you might live in, and will ensure you a lifetime of enjoyment with your furniture.
